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Customer Reviews of Oral-B Precision Clean Brush Head (4 ct.)Customer Review: DOESN'T FIT THE ORAL-B EXACTLY RIGHT Summary: 1 Stars
Braun must have changed manufacturers or something. Amazon claims that "The four replacement brush heads in this pack fit all Braun Oral-B electric toothbrushes." But the hole in the brush head that fits onto the toothbrush seems to be a fraction of a millimeter bigger because it barely stays on the toothbrush. The toothbrush does work, however. I have two identical Oral-B 3D excel toothbrushes purchased on 8/20/01. To make the batteries last, I use one unit for 6 months or so, then I switch to the other unit. I run the battery down to zero on the one I'm not using on my teeth by using it with an old brush head to scrub stuff in the bathroom or kitchen. Only after the battery is completely run down do I recharge it. Used brush heads--including a very old one I found while moving furniture--fit both units perfectly, so it's not a question of wear on the toothbrush handle itself.
Some reviewers have suggested that these are counterfeits, but that's hard to imagine: there could not be that huge a market to justify the expense of setting up a factory to duplicate something as specialized as this. It's even harder to imagine Amazon.com selling it. It's more likely that Braun outsourced the product or had some kind of cost cutting change in their factory.
There were 130-odd reviews when I did this one, and I notice that virtually all of the really bad reviews are relatively recent, and that the really good reviews are years and years old; taking my own observations into account, I am certain that the product has changed, and not for the better.
Customer Review: An easy, safe, effective way to brush Summary: 5 Stars
Dentists all over the country are recommending the Oral-B electric toothbrush. There are several reasons. It does the work for you, vibrating thousands of times a second, massaging your gums, it lets you clean your teeth without scraping your gums with a toothbrush, which can cause them to recede and bleed, and it reaches between your teeth to catch plaque and germs. This is a wonderful toothbrush, and I recommend it. However, if you want a review of a toothbrush, you'll read the toothbrush page. This is a page for replacement heads.There's a lot of confusion about replacement heads for Oral B electric toothbrushes on Amazon, and I just want to give you all some facts. There are only three kinds of heads for ALL Oral-B electric toothbrushes. Flexisoft EB17, Extrasoft EB17, and Ortho OD17. I prefer Flexisoft EB17, which is what this item is. (The Extrasoft is a little too soft, and the Ortho is overpriced) The reason I mention this is that the prices are all over the board for what is the same product. For example, this listing is for four Flexisoft EB17 heads for $24.99 (The EB17-4 just means there are four of them). There are other offers through Amazon partners for this exact same item for $12.99. Make sure you find the best deal, because they're all the exact same product, listed multiple times at different prices!
Customer Review: Questionable origin Summary: 1 Stars
Personally I doubt these are actual Oral-B brush heads. While the packaging looks OEM, the quality of these heads is vastly inferior to ones purchased off the shelf at Target/CVS/etc. The price is clearly much lower, hence the interest in buying this 4-pack, but what you get might look like proper heads, but the performance is way off. I've used Oral-B electric brushes for over 10 years, and these heads behaved very differently. After a few uses, the brush head piece started to loosen and shake and worsened over more time. Eventually becoming so loose it would pinch your cheek or lips (ouch!) during operation. Also, I noticed that the 'blue indicator bristles' never changed color at all after 8-12 weeks of use. I thought maybe one brush was bad, but all 4 in the package behaved this way, heads loosening and bristles always staying blue. I have noted other reviews echo these same problems.
My opinion is that these are NOT true Oral-B brush heads, but some kind of poor knock-off in Oral-B packaging (faked or reused). By the way, this would be illegal in the US if it is true...
I am back to spending more $ at the brick-and-mortar stores where I can be confident about the product.
Customer Review: If it's too good to be true... Summary: 1 Stars
When I saw the price of these toothbrush replacements I thought "what a deal". The first brush head started making a wierd noise and pinched my tongue and cheeks within four uses. The head was very loose and wobbly. I figured it was one bad brush that slipped by inspectors and put the second one on. Within days that one did the same thing. So I tried the third brush head. This one actually came apart and broke in two pieces right in my mouth after two or three uses. When the fourth brush head started doing like the first, I decided this was more than a simple fluke and promptly wrote a bad review. The seller contacted me and said he will give me a refund and replace them at no charge if I would remove the bad review. That seemed fair so I did. I received the second batch and all four brushes did the same as the first set. I now assume these are factory rejects and I was not made aware of that before my purchase. I will not buy these online again. I have never had a problem with many of the same product purchased in the store.BRAUN Replacement OralB Plaque Brushes 4Pack - EB17-4
Customer Review: Just another dissatisfied user!! Summary: 1 Stars
I, too, was lured by the lower price here at Amazon, and did not pay much attention to those reviewers posting negative comments. Now I'm one of them!!
I was normally purchasing replacement heads at one of the 'big box' outlets but they were out of stock. Caught sight of the price and thought if they're the same, why not?
My opionion: THEY ARE NOT THE SAME! The packaging looks legit, and before you use one for the first time, product seems legit. After a few uses, kapoot! Head gets wobbly, then loose, then gone.
I agree with a prior reviewer that the likelyhood of someone going to all the trouble of setting up a production line to produce fake knock-offs, at this price point, would be very low. I believe, as others, that Braun simply started using an alternate source for production without paying attention to quality.
Braun, if you're paying attention: Address this issue soon, as you will be losing a number of die-hard customers!
Amazon, if you're paying attention: Consider contacting your sellers about these obviously inferior products. They will tarnish your reputation also!
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