Panasonic ES8249S Men's 4-Blade (Arc 4) Wet/Dry Nanotech Rechargeable Electric Shaver with Vortex Cleaning System, Silver
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Panasonic ES8249S Men's 4-Blade (Arc 4) Wet/Dry Nanotech Rechargeable Electric Shaver with Vortex Cleaning System, Silver Details
Manufacturer: PanasonicBrand: Panasonic
Release Date: 2009-05-08
Model: ES8249S
Color: Silver
Product features:
- 4 Nanotech blades with Arc Foil for large cutting surface and uniform 1-pass shaving
- HydraClean system automatically cleans with hygienic infused water and then dries shaver
- Pivoting head rocks up/down and back/forth, to follow the contours of your face
- Independently floating triple heads with counter directional inner blades
- 1 hour quick charge or 5-minute emergency charge
- Panasonic WES035P Vortex HydraClean Shaving System Solution Cartridges for Men's Shaver (ES8109S, ES8228S, ES8249S, ES-LA93-K, ES-LV81-K) (Pack of 3)
- Panasonic ER224S All-in-One Cordless Hair and Beard Trimmer (Silver)
- Panasonic ES3831K Single Blade Travel Shaver, Black
- Remington SP-5 Pre-Shave Talc Stick Face Saver For all Men's Shavers (Pack of 6)
- Conair HGL1 Combination Hot Gel/Lather Machine, Black
Customer Reviews of Panasonic ES8249S Men's 4-Blade (Arc 4) Wet/Dry Nanotech Rechargeable Electric Shaver with Vortex Cleaning System, Silver
Customer Review: Worked great until the foil broke and the customer service sucked
Summary: 3 Stars
I bought this razor as a December 2010 Christmas gift to myself. After reading the reviews on many different razors it sounded like the best deal for the money. When I got it and started using it, it was definitely a closer shave than my three previous Norelco's. It was working great until the self-cleaner stopped draining the second time I used it. The manual has no info on troubleshooting that I could find. It wasn't a big deal because it can be taken in the shower and is easy to clean. I also dumped out the self-cleaner, but the problem continued. Customer services response to this is to use a toothpick, but if this is going to happen every two times I use it, then I will stick with washing it myself.
The real problem started just two months after I bought it. The foil ripped and nicked me before I realized what happened. Now if the foil was $5, I could see the potential of replacing it every couple months. At $60 (MSRP) this does not seem like an item that should be replaced every 2 months. My first reaction was to contact customer support and see if they would replace this because it was a little over 2 months (And it has a 1 year warranty). Their response -
"The blades and outer foil are consumable items. These are items that you have to purchase if needed to be replaced." Then they direct me to their parts site. They aren't even courteous enough to give me the exact part number that I would need. So I contact them back asking if 2 months is a common amount of time for this foil to last. Their response:
"We recommend to replace the system outer foil once a year. However, since the outer foil is very thin and can be damaged if not used correctly, we advise that you check that the foil is not damaged before using the shaver."
My response to that was "It really seems like I got a defective foil if it is supposed to last a year and it only lasted 2 months. Are you telling me that you never have any defective foil, only customers that misuse the product?" I am waiting for their canned response to this.
What really sucks is that I was liking the razor, but if you don't have a company that will stand behind it's product then what good is the product. I am someone who is willing to spend a little bit more for a quality product and good customer service. When you can get both, then that is a plus.
UPDATE 3/3/11 - After their email department directed me to make a phone call to their phone department I did. I explained the problem and even though they had stated that their warranty would not cover the issue, they replaced the foil (I am guessing because it is uncommon for the foil to fail a little after 2 months, they are actually trying to keep a customer happy or both!). I changed my rating from 1 to 3 stars. I am hoping that I won't have a similar issue with the new foil, but I will keep you updated. This would probably be four out of five stars if the email department had handled the problem originally without directing me to take three more steps before someone handled the problem. It would be 5 out of 5 stars if I did not have to use a toothpick to clean the cleaner every two times I use it. It also only get's four, because I paid almost the same for one with the cleaner than I would have for one without. I believe the cleaning base was partially a culprit in this, and I will most likely be doing self cleaning form hear on out.
More Panasonic ES8249S Men's 4-Blade (Arc 4) Wet/Dry Nanotech Rechargeable Electric Shaver with Vortex Cleaning System, Silver reviews:
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Description of Panasonic ES8249S Men's 4-Blade (Arc 4) Wet/Dry Nanotech Rechargeable Electric Shaver with Vortex Cleaning System, Silver
Get a smoother shave with Panasonic. Its 4 Nanotech blades with Arc Foil gives you a uniform '1-pass' shaving, while the pivoting head rocks up/down and back/forth, to follow the contours of your face. When you're done shaving, the HydraClean system automatically cleans the shaver with hygienic infused water and then dries it, so there's one less thing you have to worry about. Automatic international voltage conversion 10-stage LCD battery monitor with time elapsed tracking Includes charging stand .Men's
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