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Customer Reviews of Philips Sonicare HX7002/62 e-Series Standard Replacement Brush Heads, 2-PackCustomer Review: A very frugal product --spend $22.50 every year, save $10,000. Summary: 5 Stars
Spend $22.50 a year and save $10,000? How does that work? Well, a couple of my close relatives have spent well over $10,000 each having their teeth and gums repaired. If you've had periodontal work or had root canal, implants, crowns or bridges done, you know that figure is not an exaggeration, and you're lucky if your insurance covers even a little bit of it. Having seen my relatives go through that, I've decided that as I get older, I want to spend my money on vacations and real estate, and not on painful dental procedures.
That's why the Sonicare is the most frugal product I've bought. I too have had some costly dental work, and I'm determined to keep my fixed-up choppers in tip-top condition. This toothbrush is amazing. One thing very few people note about the Sonicare is that it not only cleans your teeth beautifully, it also keeps your gums in great shape, and that may be even more valuable. Here's the best testimonial to the Sonicare: I recently had braces for a few years. I mentioned to my orthodontist that I'd graduated from high school in 1983, and she said, "You're not that old." "Yes, I'm 40," I said. She actually checked my chart! "Well, your teeth and gums look like they belong to someone in their 20s!" she concluded.
Please invest wisely and don't skimp on dental care. I've had other electric toothbrushes (Oral B) and tried every kind of tooth cleaning brush, powder, and gimmick you can imagine. This is the one I've used for the last 5 years (I used the earlier Sonicare model for about 5 years before that), and this is the one I'm sticking with. My annual checkups confirm I've been making the right choice.
Incidentally (inci "dental" ly?), Amazon's price on these heads is excellent -- much cheaper than my local pharmacies. A two-pack will last a year, since these heads wear out like clockwork at about 6 months. That works out to a little over $1.85 a month. Heck, you could spend that on regular toothbrushes!
Customer Review: Exceptional. For its poor quality and philips' poor service Summary: 1 Stars
I owned an old Sonicare for many years. It was a great product.
After five years, I purchased a new one. This was after Philips bought the company. It failed in a year. They replaced it, but with another model, which they said at the time was better. The replacement has now failed after a few months. They refuse to replace it again.
What's interesting is that I had inadvertently called the professional customer service line (for dentists and the like) a few minutes before that call. There I was told the replacement model they sent me had a known history of failures and they would replace it with an improved version. We started to get the replacement information and he found out I was a retail customer. He said he couldn't do it and gave me a different number where, he said, they would take care of it. A that line (retail customer service) they told me that there was no problem with the unit and they would not replace it. This despite the fact that it was only nine months old and had a documented history of failures. When I told them what I had been told by the other guy, the response was that he was wrong, that no one at Philips would ever say that. But the fact remains that my junk replacement unit failed and the guy I spoke with knew exactly what I was talking about and could describe the failure. There is no doubt that Philips knew full well they were sending me a junk product that they were clearing out of their warehouse because they had to get rid of them.
Clearly, there is one company line for dentists who shill these things and get freebies for their staffs, and another company line for consumers who actually buy them. Buy Philips Sonicare products at your own risk.
Customer Review: Dental Hygenist Shares the Research Summary: 2 Stars
This is a sad day because I was a Sonicare fan. I recommended it to my patients who needed the extra care and really talked it up because it does help but I just recently went to a continuing education seminar on homecare devices and found my beloved Sonicare was not the one that did the best job according to the research. The research was done by independent folks, was funded independently and was carried out such that the results could be taken seriously (valid results). It was done over a long period of time (over years, not weeks) and on very large groups of people. There were other researchers who compared all the research that has been done with rigorous standards to see what their results were too. In all the research presented, they compared all the electric toothbrushes that were out there and Sonicare did not fare as well as the top of the line Oral B (sorry folks, the most expensive model). The research said that the combination of sonic and rotary action over time (within a month or two of use) demonstrated a greater effect on reduction of plaque and gingivitis scores (the plaque and gingivitis levels were lower for the sonic rotary devices (Oral B) compared to the sonic cradle-rock devices (Sonicare)). I you are on a budget, it is still acceptable to use the battery operated toothbrushes as long as you can change the head, the head spins around and you can either recharge or replace the batteries. The sonic action is the greatest in the Oral B top of the line model and that is what helps reduce tartar and staining. It is worth making the switch. I'm sorry if I burst any bubbles but mine was burst a couple of months ago and the findings were significant enough to spread the news.
Customer Review: Great product, poor packaging Summary: 4 Stars
The Sonicare electric tootbrush and the brush heads are a great product. It is amazing that Sonicare has a brush head that last six months and not three or less. I originally bought this electric toothbrush through Amazon.com thanks to the many reviews by those who own it. I only wish that a well known consumer magazine would consider reviewing electric toothbrushs, but they refuse even though they have been available for many years. My dentist recently advised me to use an electric toothbrush and I stated that I do. This is an important product for many health reasons to numerous to delve into here. The reason I gave this product four stars instead of five was the packaging. How are you supposed to get the brushes out of the hard plastic that surrounds them. They give no instructions on what is the best way. I tried scissors, no luck. I tried a box opener again with out much luck. I finally lost my temper after about 20 minutes and started jabbing away with the box opener. I finally was able to get to the brushes, although they were knicked by by blade on the box cutter, it does not seem to effect their service. But, I cut myself badly, not on the scissors or the box cutters, but on the thick sharp plastic. It took awhile to stop the bleeding. I just wonder with so many people using this product, how many of them ended up in the ER? For older folks are those with arthritis, this must be a nightmare. I beg you Sonicare, please change your packaging.
Customer Review: Good but expensive Summary: 3 Stars
Sonicare Elites are better than average electronic toothbrushes, but you should know what you're getting into before you buy a kit. Electronic toothbrushes use the the Gilette model: sell the shavers for cheap, get them on the razor blades. Inkjet printers also use this model.All marketing hype aside, the truth of the matter is the actual cost of the consumables should be a fraction of what you're paying. For example, it is technically possible to create an inkhead that refills like a gas tank, but the printer companies would tell you otherwise because such a design would cut into their fat margins. So instead of paying less for ink bottles in bulk, you (the consumer) have to pay up the wazoo for relatively little amounts of ink in proprietary plastic boxes. Same with Sonicare replacement brushes: instead of paying a couple bucks for just a new brush head with bristles (costing about the same as a new manual toothbrush), you have to pay $10 for a toothbrush head that comes in its own cartridge. There is really no good reason why the manufacturer didn't integrate the brush cartridge and neck into the handle itself so that you'd just have to replace the tip, but there is a good reason why they chose not to. Always know what your money is going towards before you shop -- your wallet will thank you for it.
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