Zeno Pro Acne Clearing Device with 90 Count Cartridge
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Customer Reviews of Zeno Pro Acne Clearing Device with 90 Count Cartridge
Customer Review: Defective item, no help from the manufacturer
Summary: 1 Stars
I purchased this item after reading a recommendation and was very excited to receive it. I charged it as per the instructions and noticed that there was no light to indicate that it was charging anywhere on the device. However after the minimum charge period a light appeared and the device began to work. I used it no more than 3-4 times before it completely died, never to be revived. I had registered the 1 year warranty with Tyrell Inc, so I tried to call them to find out what I needed to do to get a replacement. When I finally got hold of someone (which took quite a while), they took me through a spiel about unplugging to and plugging it back in the charge it again. This made no difference. I now wish to get a replacement as per the warranty guarantee but the company is proving very elusive. Having read other reviews on other sites written by people with exactly the same problem, I now realize that this is probably not a one-off issue. I can't comment on the effectiveness of the product on acne, since I never had the chance to test it properly, but I can say that if you buy one be prepared to risk getting a dud device like I did.Customer Review: Awful customer service from Zeno
Summary: 1 Stars
I purchased a Zeno for my daughter a year ago and it worked as advertised. This year I purchased another Zeno for my other daughter. The unit I received was defective - the adapter did not fit the unit, therefor the Zeno would not charge. Without a charged battery, it doesn't work at all. I called Zeno 4 times. All 4 times, my call went directly to voice mail with a promise to call me back. I never got one call back. I sent 3 emails. One email got a response - the response was "we'll respond to you shortly." I never did get a response. All of this occurred over a period of about 3 weeks. Finally, I contacted Amazon. Even though I was now a few days beyond Amazon's 30 day return period, they did the right thing and sent me a new Zeno. Thank you Amazon! If you buy this product, find it at a local store so you can return it if necessary. I have a hard time recommending any product sold by a sleazy company.Customer Review: Love it!!
Summary: 5 Stars
I've heard the people who say it doesn't work, but it works GREAT for me!! I think the reason people have some trouble with it is if they start using it too late. I don't get pimples too often, maybe one like once or twice a month. I always use it right when I feel that soreness when you know a pimple is blooming!! I use it twice, maybe three times on the upcoming pimple, and it never even makes it to the full-on red pimple stage, it just disappears. The bottom line is that you can look at absolutely any acne product on this site, and there will be people it didn't work for. Zeno seems like it's best for people like me who get occasional pimples that screw up their week, not for a whole faceful of perpetual acne. Just my opinion, but I love mine and I've bought them for friends too - all the bridesmaids in my wedding got Zeno's as bridesmaids gifts!Customer Review: Way too time consuming
Summary: 1 Stars
The zeno looks pretty, but just didn't do it for me. Two and a half minutes is far too long if you have more than one pimple to treat. 5 pimples at 2 treatments a day comes out to 25 minutes not including the ridiculous warm up times this thing has. Good luck using Zeno without standing in a mirror and repositioning the tiny treatment plate every 2 seconds to make sure it is touching in the proper spot. Not to mention that the tip has to be replaced every x number of days.
As for results, I wasn't able to see results using the zeno. Maybe this is due to the fact that I simply didn't have enough time to do the proper number of treatments on each pimple. If you're looking for an acne treatment device that utilizes this technology, save yourself hours of time and go with the thermaclear. Zeno is worthless as far as I'm concerned.
Customer Review: Works for Me!
Summary: 4 Stars
This product has worked flawlessly for me. Whenever I begin to detect that a pimple is going to form on some embarassingly prominent part of my face, I zap it with Zeno, and it goes away in a few hours, having never developed into a full-blown zit. So far, one treatment has been all any of them required. What a bonus! If only they had invented this when I was in high school, I wouldn't have the pock marks I have today.
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I don't know why some of the reviewers of this device haven't had success. It's a bummer that a product that has worked so well for me and others is not working for them. However, if you get pimples often enough that you're reading this review, I suggest you buy this product and try it. If it doesn't help you, return it. If you're lucky, you'll enjoy the same results I did.