Zeno Pro Acne Clearing Device with 90 Count Cartridge
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Customer Reviews of Zeno Pro Acne Clearing Device with 90 Count Cartridge
Customer Review: it burns my skin
Summary: 1 Stars
it burns so badly my skin that I stopped using it. I gave up. specially if your pimples come from black or white heads Zeno doens't work at all because you have to take that little stuff out of the pimple anyway so for me it is very pricey and burns your skin. Doens't work!
Dont waste your money!!!
Customer Review: I feel like Scrooge here, but this was a horrible waste of money for me
Summary: 1 Stars
Okay, some basic facts before the review: I bought this for both my son and I to try: I'm 40, he's 17, I have some very mild acne, the kind that this is supposedly targeted at, the painful red bump-y-ish things, nothing severe. Same with my son. Nothing major, just the occasional mild breakout, easily caught early, nothing very inflammatory or pustular, absolutely nothing needing a dermatologist. We both use mild acne products (ProActiv for him, Philosophy stuff for me) with good success, but the occasional painful red swelling acne along the jawline for me and along the hairline for him were an issue, so we thought we'd try this out.
What a failure. I carefully read the directions and although I know not every kind of acne responds to the Zeno, I'm still confident that we fell into the category of having the kind of acne that should have. From a single usage, my acne became "sunburned" and got more painful, not better. I don't have particularly sensitive skin and I did follow the directions carefully, but apart from obviously irritating my skin, the Zeno did nothing at all for me.
Worse, the Zeno exacerbated my son's acne the two times he used it. We again, followed the directions carefully, made sure the Zeno was clean, yet he ended up with acne that lasted longer and was more painful than if he'd just put some extra Clearasil on it.
I'm thrilled that this product works well for most everyone who's posted reviews here, but I felt compelled to also post my review as a word of warning - this is not the end all for acne treatment and it doesn't work well for everyone, even when you'd think there's no reason why it shouldn't. I have a very expensive pimple zapper collecting dust in my bathroom because I had some unrealistic expectations based on some of what I read and some of what I didn't see.
My best advice is to think very carefully about balancing out how badly you want to risk the money versus how efficacious other products can be in clearing up mild to moderate acne issues. There's actually a great new version of Clearasil that promises (and does) to start to shrink and remove redness of pimples within 4 hours. So it's all a personal choice thing, but this ended up being a very expensive mistake for us and I just wanted to at least be a small voice of warning.
Customer Review: So-so results
Summary: 3 Stars
After reading many positive reviews for this item I purchased it and 2 replacement cartridges. I was prepared to LOVE my Zeno! Unfortunately it didn't work as well for me as it has for many of the reviewers. Even with multiple treatments, I only had about a 50% success rate with blemishes treated with Zeno. With such a low success rate, it's not worth the cost to me. Ultimately, I made the decision to return it within the 30 day guarantee period. Customer Review: Ehhh... Its debatable... but bad customer service
Summary: 3 Stars
Well I bought this product 2 years ago and it came with one 90 tip head. The product itself mechanically worked great, but I could not see any drastic change of my pimples going down when i used the zeno... I may have been usuing them on the wrong type of pimples... who knows, I dont really have terrible acne I just wanted to give it a try. If anything this device gave me a little bit of hope and kept me from picking my face when I got pimples. I really do think it works.
Now heres my problem... I only used the product 90 times (the 90 tip head it came with) I never even bought a replacement tip. I stored the product in my bathroom and didn't use it for a year or a year and a half... and now recently i go to plug it in and charge it and the zeno is completely broken. The charger has no effect on the zeno at all, it doesn't work anymore. I looked back in the manual and it says do not store it in humid temperatures and since it was in the bathroom I guess that could be why something went wrong, but what really bothered me was that I called zeno up and said I paid 200 dollars for this thing... and it doesn't work after one tip! They basically said the product battery is irreplacable and usually only lasts for about 3 years anyway. She said she cannot do anything because they only replace zenos after 1 year of purchase and mine was purchased 2 years ago...... but i haven't used it.... Idk i was just kind of pissed that i couldn't even get it fixed or replaced when it was most likely their product malfunction... I'm considering writing them on this
Customer Review: Do NOT buy the Zeno!
Summary: 2 Stars
I purchased my Zeno Pro 14 months ago. Since purchase, my Zeno has not held a battery charge for longer than one use. I could charge my Zeno for a full 24 hours, and I still would get only one use out of the device. I was not aware Zeno had a 12 month warranty only. I just now got around to calling for service or replacement, and was told they do not offer repair, and will not replace because I was 2 months outside of the warrantly window. Unbelievable. Defective product, and a company that clearly does not stand by it's product. As for performance controlling acne, I also would not recommend. I don't think it had any impact whatsoever. It may work for those that only get occasional, tiny blemishes. Avoid dealing with this company!